Say Goodbye to Return Headaches
Industry Insights & Market Data
Trusted research and statistics that validate the need for intelligent return automation
"65% of customers would shop less with a merchant after having a poor return experience"
Everything You Need to Transform Returns
From AI-powered triage to predictive analytics, our comprehensive platform handles every aspect of return management.
Available Now
Core features that are ready to revolutionize your return process
Smart Return Triage
AI instantly evaluates return requests against your policies for lightning-fast decisions.
- Instant approval/rejection
- Policy compliance checks
- Fraud detection
- Risk assessment
Visual Product Assessment
AI vision models analyze product images to instantly determine return eligibility and condition.
- Instant visual analysis
- Condition assessment
- Policy compliance
- Fraud prevention
Intelligent AI Agents
Specialized AI agents handle complex arbitration and escalation cases with human-like reasoning.
- Complex case resolution
- Intelligent escalation
- Consistent decisions
- 24/7 availability
Voice Customer Support
Natural voice conversations powered by ElevenLabs for seamless customer experiences.
- Human-like conversations
- Real-time responses
- Multi-language support
- 24/7 availability
Video Customer Support
Face-to-face video interactions with AI avatars using Tavus for personalized support.
- Personal connection
- Visual problem solving
- Brand consistency
- Enhanced trust
Business Intelligence
Comprehensive analytics dashboard for return patterns, costs, and optimization opportunities.
- Real-time metrics
- Trend analysis
- Cost optimization
- Performance tracking
Dynamic Policy Engine
Create, test, and optimize return policies with A/B testing and version control.
- Version control
- A/B testing
- Rule automation
- Compliance tracking
End-to-End Automation
Complete workflow automation from return initiation to resolution with intelligent routing.
- Process automation
- Smart routing
- Status tracking
- Integration ready
Coming Soon
Cutting-edge features in development to keep you ahead of the competition
Advanced Vision & Audio AI
State-of-the-art transcription models for intelligent return request analysis during calls.
- Real-time call analysis
- Visual return assessment
- Audio transcription
- Smart decision making
Predictive Analytics
In-house machine learning models analyze your return history to optimize policies and boost retention.
- Return pattern prediction
- Policy optimization
- Customer retention insights
- Revenue forecasting
Omnichannel Integration
Seamless integration across all customer touchpoints for consistent return experiences.
- Unified customer experience
- Cross-platform consistency
- Centralized management
- Real-time synchronization
The Hidden Cost of Manual Returns
Small businesses lose thousands annually on inefficient return processes. Every manual return costs time, money, and customer relationships.
Customer service, warehouse handling, and processing time
Including shipping, processing, and restocking fees
Return costs can equal a significant portion of revenue
After a single bad return experience
Massive ROI Potential
See how much you could save with Dokani's automation
Customer Experience Crisis
Amazon-Level Return Automation
Transform your return process with intelligent automation that reduces costs, improves customer satisfaction, and recovers more value.
Reduce processing time from hours to seconds
Through intelligent automation and optimized workflows
With instant responses and personalized service
Through intelligent disposition and fraud prevention
Turn Returns Into Repeat Sales
Transform a pain point into a positive, trust-building experience
Massive Market Opportunity
Join the revolution in return management technology
Seamless Ecommerce & Messaging
Integrates with your existing platforms to provide AI-powered customer service and return management
Shopify
WooCommerce
Telegram
Messenger
Revolutionary Return Automation at Fraction of the Cost
Starting at just $99/month vs $40K-60K/year for agents. Scale from basic AI triage to full enterprise automation with up to 3,200% ROI.
Starter
Perfect for small businesses getting started with AI-powered returns
- Up to 500 returns/month
- Smart Return Triage
- Basic analytics dashboard
- Email support
- Standard integrations
- Dynamic Policy Engine
- End-to-End Automation
Professional
Advanced features for growing businesses with higher return volumes
- Up to 2,500 returns/month
- Everything in Starter
- Visual Product Assessment
- Voice Customer Support
- Video Customer Support
- Advanced analytics
- Priority support
- A/B testing
- Fraud detection
Business
Complete AI suite for established businesses with complex return needs
- Up to 10,000 returns/month
- Everything in Professional
- Intelligent AI Agents
- Advanced Vision & Audio AI
- Predictive Analytics
- Custom integrations
- Dedicated support
- White-label options
- SLA guarantees
Need a custom plan? Contact our sales team
